hantrex logo

Australian Digital TV

We're proud of our customer service - we hope you are too. More information p: 03 9378 2516

Customer Service Options

Contact Us

Frequently Asked Questions



Second Hand Boxes

Suggestion Box

About Hantrex

Privacy Policy

Personal Security

Returns Policy


Are you interested in Satellite TV? Click here for more information.

Our order form is encrypted with 128 bit security, ensuring your personal information is safe with us.

Returns Policy

If you're not happy with your set top box, we may choose to take it back on the following terms.

Firstly, you must have bought the box from us.

Secondly, you must have all the packaging, instructions cables etc in good order.

Thirdly, we must have the box in our possession in good working order in under 14 days from when you placed your order.

Lastly, we will refund the purchase price, less $50 to cover freight and administration costs and the fact that we cannot sell the box as a new box any more, it must be sold as a return. This will rise to $60 if you chose the express post option.

In the unlikely event that the set top box does not work on arrival, none of these charges will apply and it will be considered a warranty return and will be repaired/replaced at our discretion.

For More Information Please Email Us

About Us | Returns Policy | Privacy Policy | Contact Us | ©2009 Hantrex Pty Ltd ABN 19 188 236 377 Hantrex is proudly Australian Owned and Operated